FAQ

Electric Vehicles

What is an EV?
An EV is an electric vehicle that can be driven using electricity without relying on any combustible fuels. There are different type of EVs. We will be focusing on PHEV and PEV

What happens to an EV battery at the end of its lifecycle?

Recycling facilities for Lithium batteries have been operating since the 1990s. Many depleted EV batteries serve a second life in home or commercial storage before finally being dismantled for recycling at end of life. Visit this site for detailed info: https://goo.gl/m5AUTi

How far can an EV go?
That depends on the size of the battery, it’s condition, and driving conditions. Much like a cell phone battery, the demands placed on the battery affect how many hours it will run before requiring a recharge. Current range varies from 60km – 500km on a single charge. Daily range is double or triple that number due to the ease of destination and opportunity charging. Some heavy commercial use requires drivers may require several charges daily. These occur during times when the vehicle is sitting.

How many kms will the battery in my EV last?
The battery is not designed to last any particular driving distance. Modern EV batteries are engineered to last the life of the vehicle, and have about 70% battery capacity remaining after ten years time. Some will last longer, some will expire earlier, depending on type of use, geographic location, and the driver’s charging habits.

What maintenance requirements does an EV have?
Regular service includes wheel rotation, brake and suspension inspections, wiper blade replacement, wiper fluid top up, lubrication of door hinges, cabin air filter replacement, etc. These service items can be carried out at any competent mechanical facility. Yearly battery health reports are encouraged, at supporting franchised dealers.

What is the warranty on an electric car?
Japanese manufacturers typically include a 3 year comprehensive and a 5 year powertrain warranty from new. European manufacturers typically include a 4 year comprehensive warranty from new. Used EV’s carry the balance of the original warranty. Many carry a separate “loss of capacity” warranty. Our staff can supply more detailed information regarding specific vehicles.

What is a plug-in hybrid vehicle?
It is a hybrid electric vehicle that uses batteries that can be recharged by plugging it in to an external source of electric power. These cars have both an electric motor as well as an internal combustion engine. Their all electric range varies between 20-90Kms depending on the size of the battery.

What is an extended range electric vehicle?
It is an electric vehicle equipped with an auxiliary power unit known as a “range extender”. This small ICE powers a generator which charges the EV’s main battery. When battery power is depleted, the ICE range extender will power the vehicle until as long as there is fuel in the tank.

Does my EV have a spare tire?
No, most newer vehicles don’t come with a spare tire. Instead they are equipped with a compressor and a bottle of tire sealant to “repair” the tire so you can get to a proper facility.

Does my EV have a regular 12v battery?

 Yes, the 12v battery is used to power the accessories in the vehicle such as the lights, audio and heated seats, power windows, and heater.

Electric Vehicle Charging

Does my car come with a charger?
All electric vehicles come with a Level 1 EVSE. These are compact, and lightweight, and fit in the trunk or frunk of your EV.

How long does it take to charge an EV?

With level 2 home or public charging, most EVs will charge to 100% from empty in 4 hours 

Can the EV battery be over charged?
Software in the EV controls the rate of charge, and shuts off the charger when the battery is full.

Why are some EV’s able to charge faster than others?

EVs have on board chargers with different capacities (capabilities). The size of the charger is measured in KW. The smallest level 2 chargers operate at 3.3kw, the largest (Tesla dual chargers) can handle approx. 19.2kw.

What are the different types of charging?

a)Level 1 refers to 110v charging, and is intended for emergency use, like a spare tire. Level 1 EVSEs use the J1772 connector. Not for every day use. Output is about 1.4kW.
b)Level 2 operates at 220v and is not only more efficient than level 1, but much faster. Most EVs are equipped with one of the following sizes: 3.3kW, 3.6kW, 6.6kW, 7.2kW, 10kW.
c)Level 3 refers to DC (Direct Current) fast charging. This is done using a stand alone roadside charger. This type of charger bypasses the level 1/2 onboard charger and sends DC power straight into the EV battery. These chargers are commonly equipped with 2 connectors, a CHAdeMO (used by Nissan, Kia and Mitsubishi) and an SAE Combo connector (used by VW, GM, BMW, Ford and Hyundai).

How much does it cost to charge an EV?

It is different for every EV/PHEV as each has a different capacity that must be filled. A safe average is 5 dollars; sometimes it's less, sometimes it's more .Lightweight electric vehicles like LEAF and i3 cost about 2.5¢ per km to operate, based on 12.8¢ per kWh. Heavier and more powerful EVs like Teslas cost around 3-3.5¢ per km driven. Filling a 24kWh car like a Nissan Leaf costs about $3.00 from empty.

How do I find charging stations?

The best way to find charging stations is by using the website www.plugshare.com, or use the smartphone app with integrated map.

How do I charge at a public charging station?

Upon arrival, you may or may not have to authenticate the charge station. Some stations are “Smart Chargers”, these are networked and often require the users to have an account (phone app) for the charge provider. The user can then “unlock” the station using an app or a charging fob. If the station is not a “Smart Charger” you can simply plug the J1772 connector into your EV to begin charging.

Can I charge my EV at a Tesla charge station?
Tesla has thousands of charge stations around the world. Some are called Superchargers, and use DC power through a proprietary plug, and can only charge Tesla vehicles. Others are called destination charge stations, and they use the popular J1772 connector, and can charge most any EV.

Can all charging stations charge all EV’s?

No. There are a few variations, but the charging protocols are quite standardized so it’s always easy to find the right charge station.

Can I use an extension cord?

No, extension cords are a bad idea, and are unsafe to use with EVSE. Every manufacturer warns against using extension cords.

Return Policies

My charger has a technical issue can I return it for exchange or repair?

The answer is NO. We do not provide repair services, nor do we exchange units that have already been installed. If you are experiencing difficulties with your unit, please contact the unit’s manufacturer. We are only a distributer of the various chargers that we advertise and sell. We do not hold power of repairing, exchanging nor refunding any unit after usage. For further information please check out our Policies to find out who to contact in case of technical issues.


If I buy a charger can I return it and get a refund?

Yes, if you buy a charger there is possibility of return and refund but certain conditions apply:
a)If the box is unopened, such returns can be accepted but first you have to send us an Email at support@autochargers.ca and get a confirmation email from us to confirm is we are accepting the return and refunding you
b)If it hasn’t been more than 30 days since your purchase. All orders that exceed that time frame will not be accepted nor refunded
c)If you have opened the box and tried to install the unit, please note that the unit will not be accepted back nor refunded
e)Please note that all shipping cost from you to us will be taking care of by you as we do not provide free shipping labels for returns.
d)Any returned unit will be inspected to ensure that they were not submitted to any installation procedure, nor did any parts disappear. Failure to find the box and unit just as we ship it will result in us shipping back the unit to the customer with no refund provided

Home Charging

Do I need a home charge station?
Modern EV batteries require level 2 charging to maintain battery health and performance. Unless you can rely on workplace or public charging, you’ll need a level 2 EVSE for home use.

What is EVSE?
Electric Vehicle Supply Equipment. These are the boxes that are commonly referred to as “chargers” in conjunction with a cord and a J1772 handle. They get installed in public locations, businesses and at homes. They are not actually chargers. The chargers are inside the vehicles. They simply supply A/C power to your EV at 120 or 240v. Some have more power handling capability than others.

Who installs EVSEs?
Autochargers.ca-- Your EV Store for a quote for residential or commercial level 2 or DC Fast Charge stations.

How much does a home charge station cost?

As with every other product, the price ranges. $999.00 is the average price of a level 2 charging unit for the home.

Can I charge my EV at my condo?

You must speak with your condo board and put them in touch with Autochargers.ca. From there a plan can be established to install charging units in the building. 

Which Home charger will work with my car?

Any home charger we have on the website will work with any EV car

Are there any specific chargers for any specific car?


No, all Level 2 EV chargers work with ALL EVs or plug in hybrid cars. There are 3 levels
of EV charging: Level 1 is 110 volt home outlet and it adds about 3-5 kilometers
per hour to your battery, Level 2 is what we sell at Home Chargers section and
they add about 20 to 50 kilometers per hour to your EV battery. Level 3 are DC QUICK
chargers and they charge your car in about 30 to 60 minutes to full.
Level 2 chargers are the best for your home. it is impossible to install a Level 3 charger
at your home.

How fast the home charger charges the vehicle?


In order to understand how fast your vehicle would charge, calculate this way:
How many Amps is your Level 2 charger that is how many additional kilometers per hour
your EV battery would gain until full. Please also note, when your EV battery is
over 80% full, it will draw half of the power for the remaining 20% of the battery.
Example: JuiceBox Pro 40 adds about 50 kilometers per hour, ChargePoint Home
and FLO chargers about 40, AeroVironment EVSE about 35, AeroVironment TurboCord about 15-20 kilometers per hour.

 What is the difference between the Smart and non-smart chargers?

Non-smart chargers only capable of charging your EV, Smart chargers have
many additional features, mostly provided through home WiFi connection. You can
schedule charging times, remotely stop or start charging, get statistics of your
usage and associate $ value with it to know how much you spending per day or
per month.

What is a Grid Smart Charger?

JuiceBox, for example, is the Grid Smart charger. This means, utility company potentially
can take control over it like they do with air conditioners to prevent overload of the transformers.
JuiceBox has been selected for many utility and power distribution companies in California, and it
is not long till the Grid Smart charging will become the only allowed standard to be used in individual houses.

Which chargers would you recommend?


We try to stay brand neutral, but if you have ability to connect your charger to WiFi, we
definitely would recommend to buy a smart charger. Smart charger is a better choice because
it is future proof, can be adopted to different future electric cars. There is sometimes no price
difference between smart and non smart charger.

Can I offer my home charger to other people as a service?

The only charger which you can offer to the public for a fee is JuiceBox with its new peer to peer
EV charging platform. You can participate in the beta testing now and soon this feature would be
available to everybody, so if you like, you would be able to make some money with your home
charger as well.

Which EV Home chargers you sell have load sharing ability?

If you planning to purchase 2 Home chargers, it is wise to buy chargers which can share your existing
40 or 50 amps line. The reason is, average household does not have enough power to run 2 chargers
at full power at the same time. Chargers we currently sell, which can do power sharing is
JuiceBox Pro 40 and FLO Chargers. If you planning to have 2 chargers per your garage, JuiceBox Pro 40 or FLO Chargers is the right choice.

What are the top selling chargers in USA and in Canada?

We carry only premium top selling brands. For Smart Chargers, top sellers are JuiceBox (number 1 on Amazon USA) and ChargePoint Home. Made in Canada chargers are FLO Chargers and JuiceBox Pro chargers.

 If I live in the Multi Family Home (High rise, low rise condos or strata), which charger should I purchase?

Condominiums are more complex to get EV charging at your dedicated spot. Please contact our specialist
to arrange a site visit to your Condo or Strata. Usually it takes about 3 to 6 months to arrange EV charging
in a multi family residence, please keep this in mind. Currently JuiceBox Pro 40 and ChargePoint Multi-Family
Chargers provide required software platform to be placed in the multi family residences.

Please give us a call if you have any questions, we would be happy to help!